Energy Assistance (LIHEAP)
The LIHEAP application is now available!
The Energy Assistance Program (one-time payment) ends Sept 30, 2025, or until funding is gone. ECIP is available with a current bill.
Reminders:
- You MUST fill out a new application, every program year (October or November 1), even if you have received services before.
- You MUST fall at or below 60% of median income guidelines to qualify.
- You MUST turn in all requested supporting documents even if you've had LIHEAP before. Copies of Social Security cards, income, and etc. are not kept on file from year to year. It is your responsibility to provide our office with these documents each year.
- Leaving a voicemail is VERY important during LIHEAP season: messages should be short, to-the-point, and limited to your name, your social security number, a working phone number, and a brief message. Your call will be returned within 24 hours. If in doubt, hit 0 for a receptionist.
- We are NOT able to contact your utility company, pledge payment, or postpone a shut-off until all paperwork is complete.
- Applications are processed in the order they are received (with the exception of crisis cases). Most applications will be processed the day AFTER they are received in this office, but our staff has up to 30 days to process non-crisis cases and up to 3 business days to process crisis cases. Please plan for this accordingly.
- It is YOUR responsibility to contact your utility company to see if you have a remaining balance that must be paid after or before we can make a pledge. Never assume your entire bill has been paid. Energy Assistance funds cannot be used to pay utility deposits, water, sewer, trash, cable, internet, or phone bills.
- Our staff reserves the right to end any phone conversation or in-person interaction that becomes abusive, whether verbally or physically.
What Do You Need When You Apply?
IF EVERYONE IN YOUR HOME RECEIVES FOOD STAMPS:
- Completed and signed LIHEAP Application.
- Copy of your primary heating bill or a letter from the company stating you are a customer (must show your name, address, and account number).
IF NO ONE/ONLY SOME IN YOUR HOME RECEIVE FOOD STAMPS:
- Completed and signed LIHEAP Application.
- Copy of your primary heating bill or a letter from the company stating you are a customer (must show your name, address, and account number).
- Copies of social security cards for EVERY member of your household who does not receive food stamps.
- Proof of income for EVERY member of your household over the age of 18 from the prior month.
Failure to provide requested or proper documentation will result in a delay or denial of the application process.
LIHEAP FAQ
How can I apply for help with my utility bill?
Step 1 Fill out and then print the Energy Assistance Application.
Step 2 Sign your name in blue or black ink.
Step 3 Make sure you have all required documentation ready to submit.
Step 4 Send or take your completed application to the office that serves your community.
A person with a disability or over age 60 lives in my home. When can I apply and expect payment?
You can apply starting October 1st. Payments to utility companies begin November 1st.
No one disabled or over 60 lives in my home. When can I apply and expect payment?
You can apply starting November 1st. Payments to utility companies begin December 1st.
How will I know if I am approved?
Approval letters will begin to go out in November. If your application is denied, you will receive a notice soon after your application so that you have a chance to reapply.
How will I know if I am NOT approved?
If your application is denied, you will soon get a notice so that you have a chance to reapply the following month.
What should I do if I moved after I submitted my application?
You will need to complete a new application with your new address and a copy of the fuel bill which shows your new address. Once completed, you will need to resubmit the application.
Once I am approved, do I need to complete another application to get more help?
A new application is needed only if you have moved or changed your main heating source.
Do I fill out an application every time I bring in a disconnect notice?
No. A new application is needed only if you have moved, you have changed your main heating source or after September 30th of each year.
Do I fill out an application in June for the summer crisis program?
The summer program can only assist you if your electric is in threat of disconnection or already shut off. You do not need to complete an application if you received energy assistance the previous winter. If you have moved or changed providers, you will need to complete a new application.
I heat my home with electric heaters and use propane/gas only for cooking, can I claim electric as my heating source?
Yes.
I mailed in my application with all requested information, how long will it take to process my application?
Applications are processed within 30 business days, unless you have a disconnect notice or are already shut off.
Where can I submit my application?
All applications may be turned in at our office location: 215 N Elson St. Kirksville, MO 63501 either at the front desk or our drop box.
You may fax your application at 660.665.6557.
You may email your application at liheap@capnemo.org.
For more information, please contact Abbie Jennings at 660-665-9855.